VoIP Telephone Service

The �Ӱ�ԭ�� uses Voice over Internet Protocol (VoIP) for its telephone service. VoIP provides 4-digit dialing and voice mail boxes as well as free nationwide long-distance calling. VoIP transmits phone calls over a data network along with computing data traffic. VoIP offers a sustainable phone service over one network.

First time voicemail setup

Dial the voicemail access number (570) 941-2450
Your mailbox number is the last 4 digits of your telephone number.
Your voice mail temporary pin is 1111
The first time you call the voice mail access number you will be asked to personalize your voice mailbox. You will need to choose a new pin and record your name.

How do I retrieve messages from my office phone?

Press the button next to the line with voice mail (blinking envelope next to it)
Press the Messages Button
Enter the password followed by #
Press 1 to Listen
Press 2 to Save
Press 3 to Delete

Setup an Alternate Greeting

Once recorded and turned on, an Alternate Greeting will automatically start to play. You can configure the date and time to stop the Alternate Greeting from playing by setting an “In Date” and time. Setting an In Date and time will automatically turn off the Alternate Greeting and begin playing your Standard Greeting.

Dial Unity voice mail access number (570)941‐2450
Enter your ID Followed by # (enter your 4 digit mailbox number)
Enter your PIN followed by # (enter your mailbox password)
Press 4 for Set up options
Press 1 for greetings
You will hear “Your current greeting is the standard greeting” (it will play the greeting)
Press 2 to turn on your alternate greeting
Choice 1: To set an in date, press 1
- For later today press 0
- For tomorrow 1
- For 2 days from now 2 and so on
- To enter a month and day press 9
  - Enter the month as a number from 1‐12
  - Enter the day as a number from 1‐31
  - Enter the time to the minute then press #
  - For am press 1 for pm press 2
  - It will play your greeting (default will play)

Choice 2: No end date, press 2

It will play your alternate greeting (default)
To re‐record the greeting press 1 (customize your greeting here)
Record and press #

Check your voicemail remotely

From off campus dial (570) 941‐2450
The system says “Enter your ID followed by pound #” (4 digit extension and the # key)
The system will say “Enter your password followed by #”
- Enter your temporary password of 1111 followed by the # key
Follow prompts

Voicemail forwarding

Did you know you can have your voicemail messages forwarded to your email as a .wav file so you could listen to the calls from your smartphone? If you travel or are away from your office, it may be convenient to request that the voice mail messages left on your office phone be sent to your email so you don’t have to call the voice mail system and check for possible messages being left.

Please note: When voicemail is forwarded to your email, it means the .wav file is sent to your email and is is removed from your voice mailbox.

You can request this service by emailing techsupport@scranton.edu. Be sure to include your mailbox number (your personal office phone number).

Call Forwarding

Call forwarding allows a user to forward the incoming calls to any other number in case the primary number is busy, out of coverage area, switched-off or not answering calls.

To manually forward your phone from campus and have the calls forwarded - follow the steps in 1 or 2 below depending on what phone you may have:

If you have a phone that looks similar those below, you can only call forward the line on the top button. Press CFwdAll or Fwd All and enter the number you want to forward to, just as you would dial it. Be sure to include 9 + area code + phone number if forwarding off campus. To cancel press CFwdAll or Fwd Off.
If you have a phone that looks like this you can forward any line. Press the button of the line you want to forward. Press Forward All and enter the number you want to forward to. Be sure to include 9 + area code + phone number if forwarding off campus. To cancel press Forward Off.

Many staff members have set their campus telephone lines to forward calls to a personal number. Information Technology staff are implementing a setting so that calls will only be forwarded between 8:30 a.m. and 4:30 p.m. After 4:30 p.m. calls will go to voicemail. This setting is now in place for all phone lines that were transferred before noon on March 18.

Anyone who transferred their phone line at a later time can request this service via the Technology Support Center by emailing techsupport@scranton.edu or by calling 570-941-4357.

Block your caller ID

To block your caller ID, dial *67 area code and phone number (in one sequence) then press the call button.
(Ex: *675709417400 then press call).

Note: If you are immediately directed to the voice mail of the person you are calling, they may block unknown Caller ID. You will need to leave them a message to call you back.

Dialing Instructions

�Ӱ�ԭ�� Operator: Dial 0
Verizon Operator: Dial 9 + 0
Frontier Long Distance Operator: Dial 9 + 0 + 0
On-Campus Calls: Dial last four digits of phone number
Local Calls: Dial 9 + area code 570 or 272 + seven-digit phone number
Toll-Free Calls: Dial 9 + 1 + ten-digit toll free number
Long Distance Within The 570 and 272 Area Code: Dial 9 + 1 + area code 570 or 272 + seven-digit phone number
Long Distance Calls outside of 570 and 272 Area Code: Dial 9 + 1 + area code + seven-digit phone number
International Calls: Dial 9 + 011 + country code + city code + phone number

Can you explain how to use the soft keys?

At the bottom of the phone display you will see four buttons. Each corresponds to the button display above it. For each action on the phone, there is a separate set of soft keys displayed.

Some of the soft keys you will see displayed and their definition:

Redial – redials last number
Forward all – will prompt you to enter a number –or- you can press the Messages button to send all calls to voice mail
New call – automatically will go off hook and you can dial
DND = Do Not Disturb – if you press this key you will see “Do Not Disturb is active” on your display. To deactivate pick up handset and press DND once and hang up. This feature will send all calls directly to voice mail – may be needed if in a meeting.
Answer – Press to answer incoming call on speakerphone
Hold – Places a call on hold
EndCall – Ends the call
Transfer – Press to begin the transfer of a call from your phone to another - then dial the extension you want to transfer to and hang up after you introduce the caller to the person you are transferring to.
More – more menus when on a call
Confrn – Conference call (3 way calling)
Resume – continue with call placed on hold or during transfer

How do I transfer a call?

Press Transfer – caller is automatically placed on hold
Press Button of person you want to transfer to or dial the number or extension of where you want to transfer the call to – caller cannot hear your conversations with them
If that person does not want the call press End Call to end the call with them and then press resume to go back to the caller and either take a message or transfer to voice mail
If that person does want the call just press Transfer again
Once transferred, your call will end

When I receive a second call while on the phone, what do I do?

Utilize the Caller ID display to determine if you need to take the call. You will see the incoming number on your display and hear a short beep in your ear.

You have three choices:

If you want to take the call tell the 1^st caller to hold.
- Press the Answer softkey – this automatically places 1^stcall on hold and connects you with 2^nd call.
- When you are done with the call you can press End Call softkey.
- Press resume softkey to continue with 1^st call.
If you want to stay on with 2^nd call and hang up with the 1^st call, press the Hold softkey to place the 2^nd call on hold.
- Use the toggle button in the middle of the phone with two arrows to highlight the 1^st call.
- Press Resume softkey.
- Explain that you need to hang up with them.
- Press End Call.
- Press Resume to continue speaking with 2^nd caller.
If you do not want to take the 2nd incoming call don’t answer and it will go directly to voice mail. If they leave a message while you are on the phone, you will see a red light on the base of the phone where the handset rests.

How do I use the directories button?

Press Directories button, this may also look like a book on your phone (use toggle button to move through choices).

Missed Calls
- Shows calls that were not answered
Received Calls
- Shows last 100 received calls
Placed Calls
- Shows last 100 placed calls
Corporate Directory – Shows everyone on VoIP – eventually will show entire campus

Harassing Phone Calls

If you are receiving harassing telephone calls you should report the problem to the department of Public Safety (extension 7888).

Additional Resources

(select Training Documentation, then phone-voip).

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